Connections to Juniper Network Connect VPN failing in Safari 6.1 and Safari 7
Along with Mavericks‘ release today, Apple released Safari 7 (included with Mavericks) and Safari 6.1 for Mountain Lion. Both versions of the Safari browser are having issues connecting to my work’s VPN. When connecting to the VPN, it will try to install the Network Connect client software then fail with the following error:
An error occurred while extracting one of the Network Connect components
Mac OS X 10.6.8 and 10.7.5 do not have Safari 6.1 available as an update of this time, so connecting to the VPN using Safari on those OSs should be unaffected.
I’ve verified that connecting to the VPN with Firefox 24 works for both 10.8.x and 10.9.x.
For now, it appears that using Firefox to connect to Juniper VPNs is going to be the workaround for this issue until we can get a fix from either Juniper or Apple. Google Chrome is a 32-bit browser, which prevents it from being able to work with Oracle’s 64-bit Java 7.
Based on what I’m seeing, it looks like Safari 6.1 and Safari 7 introduced a new sandbox for browser plug-ins, replacing the previous Java whitelist. At this time, it does not appear that Juniper’s software is able to work with this sandbox.