Backing up Jamf Pro Self Service bookmarks

As part of working with Jamf Pro, I prefer to be able to save as much of the existing configuration of it as possible. Normally I can do this via the Jamf Pro Classic API and I have a number of blog posts showing how I use the API to create backups of my Jamf Pro configuration.

However, one set of data which is not accessible via the API are the Self Service bookmarks.

If I want to back up this information, is there a way outside of the API? It turns out that there is. For more details, please see below the jump.

Clearing failed MDM commands on Jamf Pro

For a variety of reasons, MDM commands sent out from an MDM server can fail to run correctly on a Mac. Many times, these MDM commands will not be re-sent unless the failure is cleared. With the failure cleared, the MDM server will not have a record of sending the MDM command and should try again.

On Jamf Pro, there’s a couple of ways you can clear failed MDM commands. The first is a manual process which uses the Jamf Pro admin console. The second uses the Jamf Pro Classic API and can be automated. For more details, please see below the jump.

Uninstalling macOS system extensions

With the ongoing change from kernel extensions to system extensions, one new thing Mac admins will need to learn is how to uninstall system extensions. Fortunately, Apple has provided a tool as of macOS Catalina that assists with this: systemextensionsctl

If you run the systemextensionsctl command by itself, you should get the following information about usage:

systemextensionsctl: usage:
	systemextensionsctl developer [on|off]
	systemextensionsctl list [category]
	systemextensionsctl reset  - reset all System Extensions state
	systemextensionsctl uninstall  ; can also accept '-' for teamID

The last verb, uninstall, is what allows us to remove system extensions. For more details, please see below the jump.