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Contacting AppleCare to unlock work-owned iCloud-locked iPhones

August 7, 2014 62 comments

I recently had a situation where I was asked to figure out a way to get a work-owned iCloud-locked phone’s activation lock removed. After doing some research, I was able to find a way to do this and was able to go from having an activation-locked iPhone to having a ready-for-activation iPhone.

If you have a work-owned iPhone that has been activation-locked with an Apple ID, it is possible to contact AppleCare and get the activation lock removed. The key is to be able to provide to Apple a clear chain of ownership of the iPhone by your company, school or institution, usually through providing an electronic copy of the invoice or other proof of purchase. If you can’t prove that your company, school or institution owns the specific iPhone in question, Apple will not unlock it.

Assuming that your work has purchased the activation-locked iPhone directly from Apple, or via a business account with one of the mobile carriers, you should be able to contact the vendor to get proof of purchase.

Here’s the procedure I used to get from an activation-locked iPhone to a ready-for-activation iPhone:

Note: Getting the lock lifted may take a few business days from the time that the request is submitted.

1. Get the IMEI of the iPhone. If possible, also get the serial number and phone number. See the link below for Apple’s KBase article on how to find this information:

http://support.apple.com/kb/HT4061

2. If needed, have one of your workplace’s authorized contacts work with the vendor who sold the iPhone to your company, school or institution and get an electronic copy of the proof of purchase.

The reason to get the proof of purchase is that it will be needed to establish that your company, school or institution purchased and has ownership of the iPhone.

3. Once you have the proof of purchase available to you, verify that it has the following information:

Invoice number

iPhone serial number (may be the same as the IMEI)

iPhone phone number

4. With the proof of purchase readily available for reference, call the relevant AppleCare line for your company, school or institution. See the link below for AppleCare’s contact numbers.

http://support.apple.com/kb/HE57

5. If asked about the device you need support for, say “iPhone“.

6. When connected to the support rep, explain that you have an iCloud-locked phone and that you would like to submit a request to have it unlocked.

7. Tell them that you have the IMEI for the iPhone in question and provide it when asked.

8. Apple may ask you for the invoice number, serial number and/or phone number of the iPhone to help them look it up on their end and verify ownership.

9. Once the Apple rep has provisionally established that your company, school or institution has ownership of the iPhone, they will send you an email with instructions on how to contact the group that handles unlocks of iCloud-locked phones.

10. Follow the instructions in the email and make sure to provide an electronic copy of the proof of purchase.

If all goes well, Apple should unlock the activation-locked work-owned iPhone within a few business days and notify the person who submitted the request to have the lock removed.

Categories: iOS, iPhone

Adding Unread mailbox to Mail.app in iOS 7

October 12, 2013 Leave a comment

One thing that I want to access quickly is new emails that I haven’t read. Usually this means having to go into individual mailboxes or finding unread emails in a unified mailbox.

One of the new features in iOS 7‘s Mail.app that made me happy was that there was supposed to be a way to get an Unread mailbox, where all of the unread emails from my various inboxes was supposed to appear. Once read, they would then disappear from the Unread mailbox. This is exactly the behavior I wanted, but it took me some research to see how to set up this mailbox. For the details, see below the jump.

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Categories: iOS, iPhone

Setting custom vibration alerts in iOS 5

November 11, 2011 Leave a comment

I almost always have the mute switch on my iDevices engaged, so I’ve only had the one vibration signal to let me know about incoming emails, texts, phone calls, etc. With the one signal, I’ve always had to pull my iPhone or iPad out and see exactly what had come in. No more.

Thanks to iOS 5’s new Accessibility options for the hearing impaired, it’s possible to set custom vibrations for your muted phone. You can choose from Apple’s pre-set options, or you can record and set your own by using your iDevice’s touch screen as a drum pad for your fingers. See below the jump for how.

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Categories: iPhone

Recover iPhone Contacts from iTunes Backup on a Mac

September 13, 2011 53 comments

In the event that someone has lost some or all of their contacts from Address Book or Outlook, but had them on their iPhone/iPad, there’s a way to extract the contacts data from the iTunes-hosted backup of their iDevice.

Since the procedure to do it for free can be a little tricky (lots of outfits are willing to sell you a way to do iPhone contact recovery for $24.95 and up), see below the jump for the way I did it.

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Categories: iPhone, Mac OS X

New Juniper SSL VPN client available for iPhone

September 26, 2010 Leave a comment

Apple’s built a great Cisco IPSec client into iOS 4.x, but until recently there hasn’t been support for Juniper’s SSL VPN. Now there is, thanks to Juniper’s recent release of the Junos Pulse client for iOS 4. To get it, search the App Store for “Junos Pulse” for the free download. At my own shop, we’re using it with RSA tokens and the Junos Pulse client works fine with those.

Because it runs in the background, the Junos Pulse client requires iOS 4.x and it should work with any iDevice that can run iOS 4.x. Unfortunately, that means (for now) the iPad can’t run it. Hopefully, iOS 4.2’s release in November fixes that problem for iPad users.

Categories: iPhone

WiFi-only iPhone

October 5, 2008 1 comment

As part of my preparations for taking a trip overseas, I’ve been trying to figure out how I can access WiFi on my 3G iPhone while having the phone off and EDGE and 3G disabled. It turned out to be pretty easy to do, but it seems to be undocumented by both AT&T and Apple.

To do this, first turn on Airplane Mode. You’ll see WiFi turn off. Next, go into WiFi and turn it back on.
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You’ll still see the Airplane Mode icon up in the status bar, but your iPhone will now start using WiFi for a network connection again.
P-480-320-F10139Ef-7Ac1-44Eb-83C6-Ec9Fb527B220

Categories: Geeky, iPhone

Testing WordPress posting from my iPhone

September 6, 2008 Leave a comment

I just downloaded WordPress’s iPhone app and I’m seeing how well it works to publish blog entries from my iPhone.

I’ve started finding myself using my iPhone more in situations where I would have needed my laptop before, and this may be another. If nothing else, waking my iPhone from sleep is faster.

Categories: Geeky, iPhone
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