Home > Mac administration, macOS, Office 2016 > Entering additional dialpad numbers after connecting to a call when using Skype for Business

Entering additional dialpad numbers after connecting to a call when using Skype for Business

Now that Skype for Business has been released for macOS, I’ve been using it as a soft phone solution rather than using an actual phone in my office. I ran into an issue with a conference call today though which forced me to use my cell phone instead of Skype. For more details, see below the jump.

I needed to join a conference call with an outside third-party, where I needed to enter a participant code after calling the number. The participant code is a multi-digit code which can be entered into any phone’s dialpad.

The process I followed looked like this:

1. Call the conference call number using the Skype dialpad.

Screen Shot 2017 01 23 at 9 18 35 PM

2. Connect successfully.
3. Once connected, an automated voice asks me to enter the participant code.

What I expected:

1. Enter the code into the Skype dialpad

Screen Shot 2017 01 23 at 9 19 01 PM

2. Automated operator connects me to the conference call

What happened:

1. Enter the code into the Skype dialpad

Screen Shot 2017 01 23 at 9 19 01 PM

2. Automated operator ignores code
3. Re-enter code into the Skype dialpad
4. Automated operator ignores code
5. After about 30 seconds, automated operator disconnects call.
6. Re-dial number
7. Repeat steps 1-5 twice more.
8. Give up after step 7, use cell phone.

After discussing it with some colleagues in the Macadmins Slack, Ian Trimnell was able to provide a solution for this problem. If you need to enter additional digits after being connected to a call:

1. Call the number using the Skype dialpad.

Screen Shot 2017 01 23 at 9 18 35 PM

2. Once connected, click the phone icon in the top right corner of the call window.

Screen Shot 2017 01 23 at 11 19 59 AM

3. A separate dialpad will appear.

Screen Shot 2017 01 23 at 11 20 04 AM

4. Enter the additional digits into this dialpad.

  1. No comments yet.
  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: