Home > Mac administration, macOS, Office 2016 > Entering additional dialpad numbers after connecting to a call when using Skype for Business

Entering additional dialpad numbers after connecting to a call when using Skype for Business

Now that Skype for Business has been released for macOS, I’ve been using it as a soft phone solution rather than using an actual phone in my office. I ran into an issue with a conference call today though which forced me to use my cell phone instead of Skype. For more details, see below the jump.

I needed to join a conference call with an outside third-party, where I needed to enter a participant code after calling the number. The participant code is a multi-digit code which can be entered into any phone’s dialpad.

The process I followed looked like this:

1. Call the conference call number using the Skype dialpad.

Screen Shot 2017 01 23 at 9 18 35 PM

2. Connect successfully.
3. Once connected, an automated voice asks me to enter the participant code.

What I expected:

1. Enter the code into the Skype dialpad

Screen Shot 2017 01 23 at 9 19 01 PM

2. Automated operator connects me to the conference call

What happened:

1. Enter the code into the Skype dialpad

Screen Shot 2017 01 23 at 9 19 01 PM

2. Automated operator ignores code
3. Re-enter code into the Skype dialpad
4. Automated operator ignores code
5. After about 30 seconds, automated operator disconnects call.
6. Re-dial number
7. Repeat steps 1-5 twice more.
8. Give up after step 7, use cell phone.

After discussing it with some colleagues in the Macadmins Slack, Ian Trimnell was able to provide a solution for this problem. If you need to enter additional digits after being connected to a call:

1. Call the number using the Skype dialpad.

Screen Shot 2017 01 23 at 9 18 35 PM

2. Once connected, click the phone icon in the top right corner of the call window.

Screen Shot 2017 01 23 at 11 19 59 AM

3. A separate dialpad will appear.

Screen Shot 2017 01 23 at 11 20 04 AM

4. Enter the additional digits into this dialpad.

  1. Stef Theofanidis
    July 20, 2017 at 8:29 am

    Hi. I tried your step 2, but my screen does not show the telephone icon on the top right corner. How do I get to see this, do you know?

  2. Arno Kenis
    August 25, 2017 at 1:41 pm

    I had this feature too in earlier versions of skype for business. Now however on the latest builds the dial pad has gone.

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