Home > iOS, iPhone > Contacting AppleCare to unlock work-owned iCloud-locked iPhones

Contacting AppleCare to unlock work-owned iCloud-locked iPhones

I recently had a situation where I was asked to figure out a way to get a work-owned iCloud-locked phone’s activation lock removed. After doing some research, I was able to find a way to do this and was able to go from having an activation-locked iPhone to having a ready-for-activation iPhone.

If you have a work-owned iPhone that has been activation-locked with an Apple ID, it is possible to contact AppleCare and get the activation lock removed. The key is to be able to provide to Apple a clear chain of ownership of the iPhone by your company, school or institution, usually through providing an electronic copy of the invoice or other proof of purchase. If you can’t prove that your company, school or institution owns the specific iPhone in question, Apple will not unlock it.

Assuming that your work has purchased the activation-locked iPhone directly from Apple, or via a business account with one of the mobile carriers, you should be able to contact the vendor to get proof of purchase.

Here’s the procedure I used to get from an activation-locked iPhone to a ready-for-activation iPhone:

Note: Getting the lock lifted may take a few business days from the time that the request is submitted.

1. Get the IMEI of the iPhone. If possible, also get the serial number and phone number. See the link below for Apple’s KBase article on how to find this information:


2. If needed, have one of your workplace’s authorized contacts work with the vendor who sold the iPhone to your company, school or institution and get an electronic copy of the proof of purchase.

The reason to get the proof of purchase is that it will be needed to establish that your company, school or institution purchased and has ownership of the iPhone.

3. Once you have the proof of purchase available to you, verify that it has the following information:

Invoice number

iPhone serial number (may be the same as the IMEI)

iPhone phone number

4. With the proof of purchase readily available for reference, call the relevant AppleCare line for your company, school or institution. See the link below for AppleCare’s contact numbers.


5. If asked about the device you need support for, say “iPhone“.

6. When connected to the support rep, explain that you have an iCloud-locked phone and that you would like to submit a request to have it unlocked.

7. Tell them that you have the IMEI for the iPhone in question and provide it when asked.

8. Apple may ask you for the invoice number, serial number and/or phone number of the iPhone to help them look it up on their end and verify ownership.

9. Once the Apple rep has provisionally established that your company, school or institution has ownership of the iPhone, they will send you an email with instructions on how to contact the group that handles unlocks of iCloud-locked phones.

10. Follow the instructions in the email and make sure to provide an electronic copy of the proof of purchase.

If all goes well, Apple should unlock the activation-locked work-owned iPhone within a few business days and notify the person who submitted the request to have the lock removed.

Categories: iOS, iPhone
  1. August 8, 2014 at 12:56 pm

    Worked for me a couple of months ago. Much easier then i thought.

    • J Touch
      May 24, 2016 at 10:58 pm

      do you still have the email to the icloud team?

  2. August 11, 2014 at 2:28 pm

    You can also trek to the nearest Apple Store with a copy of your PO and get it done in about fifteen minutes, if that’s an option for you.

    • January 27, 2015 at 4:15 pm

      What’s a PO and how much did they charge you ?

  3. September 3, 2014 at 4:23 pm

    we do this quite regularly, we have an email form that we just send off with the pertinent data.

    • Hector
      September 19, 2014 at 1:53 pm

      Do you have the adress share please

    • Robert
      October 30, 2014 at 3:35 am

      do you have the e-mail form John Wojda? Please share

    • Adam
      December 15, 2014 at 4:58 pm

      Any chance you could forward that form to me?

    • Terence
      December 24, 2014 at 3:28 pm

      John, could you forwards me the form please?

    • September 17, 2015 at 11:01 am

      Please can you forward the form to my email, harleemharleem@gmail.com. Thanks

    • Amber
      September 18, 2015 at 7:02 pm

      John, if you could provide the email and form it would be greatly appreciated.

  4. February 6, 2015 at 3:21 pm

    hey guys,any chance of me receive this form too.. or the email adress to send the infos?

  5. Gui
    May 12, 2015 at 3:25 am

    Any chance you could forward that form to me too?

  6. David
    August 27, 2015 at 3:47 pm

    would like this info also

  7. christopher
    December 31, 2015 at 12:07 pm

    how many days do i wait

  8. gizmo
    February 28, 2016 at 7:53 am

    can i get the form gizmob8@gmail.com

  9. March 1, 2016 at 6:12 pm

    Hi. I you very much ask to send me form to kdg1971@gmail.com. Thanks in advance.

  10. raijo
    March 17, 2016 at 5:07 am


  11. AJ Davis
    March 24, 2016 at 12:52 pm

    Would be nice if they were not “always busy” and you were not on hold for 6 days. Customer service should be fast and painless. This is not the case.

  12. ha
    March 30, 2016 at 9:19 am

    please sent me that email
    my email: havo0409@gmail.com

  13. samuel
    April 10, 2016 at 9:10 pm

    plsss send me email to contact apple for request to unclok my iphone plsss

  14. Daniel
    June 1, 2016 at 4:31 pm

    E-mail and foram please

  15. June 10, 2016 at 5:32 am

    I forgot my I cloud I want to clean my I cloud please help me

  16. vikas
    June 15, 2016 at 7:29 pm

    I have the IMEI number, SSID number, Serial number and the box with all accessories of my iPhone 6 BUT i do not have thew invoice. I lost that. Please help me how can i get my icloud lock get unlocked by apple

  17. manoj
    June 22, 2016 at 9:14 am

    Please forward the form to my email id-manojreddy108@gmail.com

  18. jitendra
    August 5, 2016 at 1:46 am

    I forgot my I cloud I want to clean my I cloud please help me
    my mail jitendraserv@gmail.com

  19. edwardmance1217@gmail.com
    August 16, 2016 at 10:27 pm

    i bought ipad,its linked apple id,ive lost my money,apple not good

  20. mohamed
    September 6, 2016 at 2:06 am

    hey,could u please forward the form to my email; dowani86@gmail.com

  21. DanApple
    September 9, 2016 at 1:54 pm

    Please forward the for to dan.ielrick.li@gmail.com Thanks!

  22. Romanov
    September 18, 2016 at 8:52 am

    And me, please forward the for to romanovs.ceo@gmail.com Thank you

  23. ehab
    September 24, 2016 at 1:56 pm

    could you forwards me the form please?

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