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Archive for December 2, 2013

Microsoft Lync keychain password prompt on login

December 2, 2013 123 comments

One of my users ran into an issue recently when launching Microsoft Lync. When the Lync application logged into the Lync server, a Microsoft Lync wants to use OC_KeyContainer_username@company.com. Please enter the keychain password prompt appeared.

Screen Shot 2013-12-02 at 11.07.19 AM

The curious thing was that the keychain prompt would not accept the user’s current login password. When I checked, the user’s login keychain was unlocked and using the current password, so it didn’t appear to be caused by the login keychain password issues that I normally deal with.

After some research, I was able to find the answer and get this issue fixed. See below the jump for the details.

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