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Archive for August 3, 2012

Odd AFP and SMB connection problem caused by iDisk going away

August 3, 2012 10 comments

We saw an odd issue pop up in our shop (and others) today. In our case, one of our users just could not connect to one of our file servers using SMB. Others reported seeing the same issue with AFP.

The unexpected answer was that it was related to Apple’s now-offline iDisk service. Apple has now shutdown the MobileMe servers as part of the migration to iCloud, but if certain MobileMe-related settings are in ~/Library/Preferences/.GlobalPreferences.plist, Connect to Server also does a lookup for the now-offline iDisk servers in addition to the server you’re trying to connect to. Even though the iDisk service is now offline and unresolvable, the Mac will keep trying to resolve it until it times out.

The result from the user’s perspective?: “I can’t connect to the server.”

The fix is to open the Terminal and run the commands below to delete the iToolsMember and iToolsMemberDomain keys from ~/Library/Preferences/.GlobalPreferences.plist:


defaults delete -g iToolsMember
defaults delete -g iToolsMemberDomain

Once those commands have been run, connecting to your servers should start working again.

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